99xo5 Privacy Policy — How We Handle Your Personal Data

1 Introduction

99xo5 is committed to protecting the privacy and security of every player who uses our online casino and sports betting platform. This Privacy Policy has been prepared to give you a clear and honest account of the personal information we handle, the reasons we handle it, and the safeguards we have in place to keep it secure.

This policy applies to all personal data collected through the 99xo5 website, mobile interface, customer support channels and any other touchpoint through which you interact with 99xo5. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with the platform.

If you have any questions about this policy or about how 99xo5 handles your data, you are welcome to contact our support team at any time. Contact details are set out in Section 14 of this document.

2 Personal Data We Collect

99xo5 collects the following categories of personal data from players:

Data Category	Specific Data Points	Primary Purpose
Identity Data	Full legal name, date of birth, gender, National Identity Card number or passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, city or district of residence (e.g., Dhaka, Chittagong, Sylhet)	Account management, support communications, notifications
Financial Data	bKash account number, Nagad account number, Rocket account number, bank account details, transaction history, deposit and withdrawal amounts in BDT	Payment processing, fraud prevention, anti-money laundering compliance
Identity Verification Documents	Scanned copy or photograph of government-issued ID, proof of address document, selfie photograph for liveness checks	KYC compliance, account security
Technical Data	IP address, device type and model, operating system, browser type and version, session duration, login timestamps	Security monitoring, fraud detection, platform optimisation
Behavioural Data	Games played, bet amounts and frequency, win/loss history, bonus redemption history, session patterns	Responsible gaming monitoring, personalisation, platform improvement
Communications Data	Support chat transcripts, email correspondence, feedback submitted via the platform	Customer support, complaint resolution, service quality improvement

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data 99xo5 holds about you is provided directly by you during the account registration process, when you complete KYC verification, when you make deposits or withdrawal requests, or when you contact our support team. You are responsible for ensuring that the information you provide is accurate and up to date.

3.2 Automatically During Platform Use

When you access and use the 99xo5 platform, we automatically collect certain technical and behavioural data. This includes your IP address, device information, browser type, session duration and in-platform activity such as games accessed and bets placed. This data is collected through server logs, cookies and similar tracking technologies as described further in Section 7.

3.3 From Third-Party Service Providers

In some circumstances, 99xo5 may receive personal data about you from third-party service providers engaged to support platform operations. These include identity verification and KYC partners, payment processing providers (such as bKash, Nagad and Rocket), fraud prevention services and game content providers. Data received from these partners is used solely for the stated operational purpose and is handled in accordance with this Privacy Policy.

4 How We Use Your Personal Data

99xo5 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile and manage your preferences on the 99xo5 platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate transaction records.
• KYC and regulatory compliance: To verify your age (minimum 21 years), confirm your identity and comply with applicable anti-money laundering obligations.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse and any other misuse of the platform.
• Customer support: To respond to your queries, complaints and feedback, and to maintain records of our communications with you.
• Responsible gaming: To monitor your gaming behaviour for signs of problem gambling and to apply responsible gaming measures such as deposit limits, time-outs or self-exclusion where appropriate or requested.
• Platform improvement: To analyse usage patterns, identify areas for improvement, test new features and optimise the overall player experience.
• Marketing communications: Where you have provided your explicit consent, to send you promotional offers, news and updates about 99xo5 via email or SMS. You may withdraw this consent at any time by contacting [email protected].
• Legal obligations: To meet any legal, regulatory or compliance obligation to which 99xo5 is subject under applicable laws.

5 Legal Basis for Processing Personal Data

99xo5 processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and 99xo5 — specifically, to operate your account, process your transactions and provide the gaming and betting services you have requested.
• Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including KYC identity verification and anti-money laundering obligations.
• Legitimate interests: Processing is necessary for 99xo5's legitimate interests in operating a secure, fair and commercially viable platform, including fraud prevention, security monitoring and platform optimisation, provided those interests are not overridden by your own rights and interests.
• Consent: For optional data processing activities such as the delivery of marketing communications, we rely on your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

6.1 Service Partners

99xo5 shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These include identity verification and KYC service providers, payment processing partners (including bKash, Nagad and Rocket), game content suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and Microgaming), IT infrastructure providers and fraud detection specialists. All such partners are contractually required to process data only for the specified purpose and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

99xo5 may disclose personal data to law enforcement agencies, regulatory authorities or other competent bodies where required to do so by applicable law, court order or other legal process. Such disclosures will be made only to the extent required and will be logged internally.

6.3 Business Transfers

In the event that 99xo5 undergoes a merger, acquisition, restructuring or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any changes to data handling practices that may result.

6.4 No Sale of Data

99xo5 does not sell, rent, lease or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. This commitment is absolute and unconditional.

7 Cookies and Tracking Technologies

99xo5 uses cookies and similar technologies to enhance your experience on the platform, maintain your login session, remember your preferences and collect analytics data that helps us understand how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These enable core features such as secure login sessions and navigation. They cannot be disabled without disrupting your use of the platform.
• Performance and analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently and where errors occur. This data is used solely to improve the platform and is not linked to your personal identity.
• Functional cookies: Remember your preferences such as language settings, display options and recently visited game categories to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including unusual login patterns and session hijacking attempts.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of the 99xo5 platform. Strictly necessary and security cookies cannot be disabled, as they are essential to the safe and functional operation of the service.

8 Data Security

99xo5 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 99xo5 platform;
• Cryptographic hashing of account passwords — plain-text passwords are never stored;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific function;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Continuous monitoring for anomalous activity, unauthorised login attempts and suspicious transaction patterns;
• Secure, encrypted storage of KYC documents with strict access logging.

While 99xo5 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, please contact [email protected] immediately.

9 Data Retention

99xo5 retains personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specific retention periods are determined by the nature of the data and the applicable legal or compliance obligation:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of the relevant transaction.
• KYC documentation: Retained for the period required by applicable compliance obligations, typically a minimum of five years from the date of verification.
• Customer support communications: Retained for up to three years from the date of the interaction, unless required longer for complaint or dispute resolution purposes.
• Technical and behavioural data: Retained in identifiable form for up to 24 months and thereafter anonymised for aggregate analytics purposes.
• Marketing consent records: Retained for as long as you hold an active account or until you withdraw consent, whichever is earlier.

Once the applicable retention period has expired and no legal obligation requires continued retention, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual.

10 Your Data Rights

As a player on the 99xo5 platform, you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data 99xo5 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor account details such as contact information can be updated directly within your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing and there is no overriding legitimate interest. This right is subject to any legal retention obligations that require us to keep certain records.
• Right to restriction of processing: You may request that we limit processing of your data in certain circumstances, such as where the accuracy of the data is in dispute or where you have objected to processing pending verification of our legitimate interests.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a clear description of your request. We will acknowledge your request within five business days and aim to respond in full within 30 days.

11 Children's Privacy

The 99xo5 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our account registration process includes mandatory age verification checks, and all accounts are subject to KYC review which confirms the account holder's date of birth against a government-issued identity document.

If 99xo5 becomes aware that personal data has been collected from an individual under the minimum age, that account will be immediately closed, all associated data will be securely deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable compliance obligations. If you have reason to believe that an underage individual has created an account on 99xo5, please notify us immediately at [email protected].

12 Third-Party Links

The 99xo5 platform may from time to time display references to third-party brands, payment service providers or game studios. Where links to third-party websites or services are present, 99xo5 is not responsible for the privacy practices of those third parties. Each third-party service operates under its own privacy policy, which you should review independently before providing any personal data to that service.

This Privacy Policy applies exclusively to data collected and processed directly by 99xo5 and does not extend to the data practices of any third party, including payment processors, game providers or identity verification services, even where those parties receive data from 99xo5 in connection with your use of the platform.

13 Updates to This Privacy Policy

99xo5 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use or share your personal data — we will provide advance notice to registered players via email or through a prominent notice on the platform, no less than 14 days before the updated policy takes effect.

For minor, non-material changes such as corrections to wording, clarifications or updates to contact details, we may update the policy without advance notice. The effective date shown at the top of this document will always reflect the date on which the most recent version was published. We encourage you to review this policy periodically so that you remain informed of how 99xo5 handles your data.

Your continued use of the 99xo5 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes described therein.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way 99xo5 handles your personal data, please contact our Data Support team:

• Email: [email protected]
• Subject Line: For data-related requests, please use the subject "Privacy Enquiry" or "Data Rights Request"
• Response Time: We aim to acknowledge all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6) and to respond in full within 30 days
• Support Hours: 24 hours a day, 7 days a week

Please include your registered account username and a clear description of your query to help us locate your account record and respond as efficiently as possible.